The Diploma in French for Tourism, Hospitality, and Catering assesses candidates' proficiency
in written and oral French through tasks such as making reservations, advising clients, and
conducting guided tours.
Target Audience :
This diploma meets the training and certification needs in professional French for
non-French-speaking employees in the restaurant, hotel, and travel agency sectors. It is
aimed at those who interact with a French-speaking clientele or wish to advance in a
French-speaking market. It is intended for professionals in hospitality, tourism, and
catering, responsible for customer reception and service, such as receptionists, travel
agents, tour guides, animators, waiters, and maître d'hôtel.
Detailed Diploma Descriptions by Level :
Total Evaluation Duration : 1h 15mins
- Comprehension and Information Processing : 45mins
- Oral Interaction : Preparation : 15mins, Test: 15 mins
Skills Evaluated
-
Comprehension and Information Processing :
- Understanding administrative documents (passport, ID card)
and essential customer messages.
- Filling out standard professional documents and writing
simple emails for information requests, confirmations, or
cancellations.
- Understanding simple requests and short messages in common
reception situations.
-
Oral Communication :
- Welcoming a client, describing a tourist product, and
exchanging factual information simply in common practical
situations.
Total EvaluationDuration : 1h 50mins
- Comprehension and Information Processing : 1h 20mins
- Oral Interaction : Preparation : 20mins, Test : 15mins
Skills Evaluated
-
Comprehension and Information Processing :
- Understanding professional documents for clients (menus,
brochures, maps, activity programs, descriptions of tourist
facilities) and client messages.
- Completing standard documents, writing personalized
proposals in response to client requests, and providing
tailored responses to client feedback.
- Understanding client or provider requests and messages in
face-to-face or phone situations, in both common and
unexpected scenarios.
-
Oral Communication :
- Presenting a tourist product in a personalized and
convincing manner.
- Starting a guided tour by announcing the program.
Total EvaluationDuration : 2h 30mins
- Comprehension and Information Processing : 2h
- Oral Interaction : Preparation : 20mins, Test : 15mins
Skills Evaluated
-
Comprehension and Information Processing :
- Understanding specialized information related to tourism
(guides, specialized press, specialized books: history,
geography, architecture, etc.).
- Understanding and responding to complaints with a
personalized solution.li>
- Writing promotional texts for a tourist product.
-
Oral Communication :
- Presenting information in a structured, attractive, and
original way to persuade and captivate the client or
audience.